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LuxeVenue.ai

The premier AI-powered ecosystem for world-class luxury events and secure bookings.

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© Luxevenue Private Limited. All rights reserved.
LEGAL DOCUMENTATION

Terms of Service

Effective Date: April 2, 2026
These Terms of Service define your relationship with LuxeVenue.ai as a technology facilitation platform. By using our services, you agree to these terms and the boundaries outlined below.
On This Page

Nature of Entity & Intermediary Safe Harbor

LuxeVenue.ai operates as a technology provider and intermediary platform, not an event management company or principal service provider.

  • No Principal-Agent Relationship: We do not employ venues, vendors, artists, caterers, or service providers. They are independent Third-Party Service Providers (TPSPs) who contract directly with you.
  • TPSP Liability Exclusion: LuxeVenue.ai is not liable for the acts, omissions, defaults, negligence, or misconduct of any TPSP. Your recourse for service failures is directly with the service provider.
  • AI / 3D Walkthrough Limitations: AI recommendations, 3D virtual tours, and vibe matching are predictive tools based on algorithmic analysis. They do not constitute warranties or guarantees of actual event experience.
  • Escrow/Payment Facilitation Boundary: We facilitate escrow and payment processing but are not a bank or financial institution. Our role ends once funds are released to TPSPs per smart-release terms.
  • Safe Harbor Protection: LuxeVenue.ai operates under intermediary safe harbor provisions under Indian IT Act, 2000 and applicable laws. We are not liable for user-generated content or TPSP conduct.

Service-Specific Legal Immunity & Operational Boundaries

Each LuxeVenue.ai service has defined operational boundaries and liability limitations:

Luxe Escrow (Fin-Tech)

We facilitate escrow services via licensed banking partners. We are not liable for bank failures, regulatory actions against payment partners, or vendor non-performance after escrow release. Funds released per smart-release terms are final.

Smart Shield (Insurance)

We connect you with insurance providers and facilitate claims. We do not underwrite policies, determine claim eligibility, or guarantee claim payouts. Insurance terms are governed by the insurer's policy documents.

The Date Exchange (Resale)

We facilitate secondary resale of booked event dates. We are not liable for misrepresented bookings, venue cancellations, or disputes between original bookers and resale buyers. All resale transactions are subject to venue approval.

Luxe Momentum (AI Media)

We provide AI-powered event cinematography and editing via third-party videographers. We are not liable for footage quality, missed moments, technical failures, or creative disagreements. Final output is subject to technical feasibility.

Luxe-Drive & Talent

We connect you with verified drivers, artists, and talent. We are not liable for background check inaccuracies, TPSP misconduct, performance quality, or legal disputes arising from their services.

3D Digital Pathways (VR)

3D/VR walkthroughs are digital approximations. We are not liable if actual venue conditions, lighting, layout, or ambiance differ from the digital representation. Users must conduct physical venue inspections.

AI-Budgeter & Planner

Budget estimates are AI-generated predictions based on historical data and market trends. We are not liable for cost overruns, pricing inaccuracies, or vendor quote discrepancies.

Luxe Care (CSR/NGO)

We facilitate surplus event material donations to partner NGOs. We are not liable for NGO distribution practices, surplus quality, or recipient complaints. Donation logistics are managed by third-party partners.

Luxe Venue 15 Path (Curation)

15 Path is a curated discovery layer for exclusive venues. Inclusion does not constitute endorsement or quality guarantee. Venue contracts, pricing, and availability are governed by the venue’s own terms.

Limitation of Liability: AI Accuracy & Probabilistic Outputs

Probabilistic Models

LuxeVenue.ai's AI systems (vibe matching, vendor recommendations, budget predictions, neural preference mapping) operate on probabilistic models. They predict outcomes based on historical data, user behavior, and algorithmic analysis.

  • Predictive Failure: AI predictions may be inaccurate, incomplete, or fail to account for real-world variables.
  • User Due Diligence: Users must independently verify all AI-generated recommendations before making booking decisions.
  • Data Integrity / Bias Limits: AI models are trained on historical data which may contain biases, inaccuracies, or reflect past conditions that do not guarantee future outcomes.

LuxeVenue.ai is not liable for any losses, damages, or dissatisfaction arising from reliance on AI-generated recommendations, predictions, or probabilistic outputs.

Indemnification & Recovery Clause

You agree to indemnify, defend, and hold harmless LuxeVenue.ai from any claims, damages, losses, or legal costs arising from:

  • AI Scanning / Guest Privacy Claims: If you upload guest photos or biometric data without proper consent, resulting in privacy litigation.
  • Post-Escrow Vendor Default: Vendor non-performance, misconduct, or service failures after escrow funds have been released.
  • Platform Misuse & Cyber-Liability: Using the platform for illegal activities, fraudulent transactions, or cyber attacks.
  • Contractual Breaches with TPSPs: Disputes, cancellations, or payment failures in your contracts with third-party service providers.
  • Inaccurate Event Metadata: Providing false information (guest counts, event dates, venue requirements) that causes operational failures.
  • Compliance Failures: Your failure to comply with local laws, tax obligations, or regulatory requirements related to your event.

Force Majeure & Technical Latency

LuxeVenue.ai is not liable for service disruptions, delays, or failures caused by:

Acts of God

Natural disasters, pandemics, wars, government actions, strikes, civil unrest

Acts of Code

Server failures, database corruption, software bugs, cloud infrastructure outages

Internet Disruptions

ISP failures, DNS attacks, submarine cable cuts, regional internet blackouts

API Failures

Third-party API downtime (payment gateways, mapping services, verification APIs)

Zero-Day Exploits

Previously unknown security vulnerabilities or cyber attacks

Maintenance/Upgrades

Scheduled or emergency platform maintenance, security patches, system upgrades

Network Latency & Double-Booking Risk

While we implement real-time synchronization, network latency or simultaneous booking requests may result in rare double-bookings. In such cases, booking priority is determined by timestamp. We are not liable for losses arising from synchronization delays.

Dispute Resolution, Arbitration & Exclusive Jurisdiction

  • Mandatory Negotiation: Before initiating arbitration or litigation, you must attempt good-faith negotiation with LuxeVenue.ai for 30 days.
  • Binding Arbitration: All disputes arising from these Terms or your use of LuxeVenue.ai shall be resolved through binding arbitration under the Arbitration and Conciliation Act, 1996 (India).
  • Seat/Language/Venue: Arbitration seat is Mumbai, India. Language is English. A single arbitrator will be mutually appointed or appointed by the Mumbai Centre for International Arbitration (MCIA).
  • Class Action Waiver: You waive the right to participate in class actions, consolidated proceedings, or representative actions. All disputes must be resolved individually.
  • Cost of Proceedings: Each party bears its own arbitration costs. The arbitrator may award costs to the prevailing party.
For matters not subject to arbitration, the courts of Mumbai, Maharashtra, India shall have exclusive jurisdiction. These Terms are governed by the laws of India.

Overriding Clause & Finality of Escrow Release

  • Superseding Authority: These Terms of Service supersede all prior agreements, representations, warranties, and understandings—whether written, oral, or implied.
  • Smart-Release Finality: Once escrow funds are released to TPSPs via smart-release conditions, the release is final and irrevocable. LuxeVenue.ai has no obligation to recover or refund released funds.
  • No Reliance on Oral Promises: You acknowledge that you have not relied on any oral statements, marketing materials, or sales representations that contradict these Terms.
  • Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.
  • Non-Waiver by Conduct: Our failure to enforce any provision does not constitute a waiver of that provision or our right to enforce it in the future.

Intellectual Property & Proprietary Technology

All LuxeVenue.ai platform assets are proprietary and protected by intellectual property laws:

  • Proprietary Assets: Platform source code, AI algorithms, neural networks, vibe-matching models, 3D rendering engines, and backend infrastructure.
  • Digital Assets: 3D venue models, VR walkthroughs, UI/UX designs, graphics, videos, and multimedia content created by LuxeVenue.ai.
  • Visual Identity: LuxeVenue.ai brand name, logo, color schemes, typography, and design language.
  • Database Rights: Venue listings, vendor profiles, pricing data, review content, and user-generated metadata compiled on the platform.
  • Limited Usage License: You are granted a personal, non-transferable, non-exclusive license to access and use LuxeVenue.ai services for lawful event planning purposes only.

Prohibited Actions

  • Reverse engineering, decompiling, or extracting AI algorithms or platform source code
  • Scraping venue data, pricing information, or vendor profiles for competitive purposes
  • Reproducing, distributing, or creating derivative works from LuxeVenue.ai content
  • Using automated bots, crawlers, or scripts to access the platform without authorization

Vault Protection: Memory Vault content (your uploaded photos, videos, event memories) remains your property. You grant LuxeVenue.ai a license to store, process, and display this content for service delivery. We do not claim ownership.

Anti-Circumvention & Platform Integrity

  • Non-Circumvention Obligation: You may not bypass the platform to transact directly with venues, vendors, or artists discovered via LuxeVenue.ai for a period of 24 months from first contact.
  • Bypassing Definition: Circumvention includes: requesting TPSP direct contact for future bookings, sharing platform-discovered TPSP contacts with third parties, or booking events via off-platform channels.
  • Recovery Fee / Liquidated Damages: Verified circumvention triggers a recovery fee equal to 15% of the bypassed transaction value or ₹50,000, whichever is higher.
  • Verification & Audit: TPSPs are contractually obligated to report circumvention. We may audit transactions and request documentation to verify compliance.
  • Exception Clause: This does not apply to TPSPs you had pre-existing relationships with before discovering them on LuxeVenue.ai (proof of prior engagement required).

User-Generated Content & Media Usage Rights

  • Public/Community Sections:If you post reviews, testimonials, forum comments, or public event stories, you grant LuxeVenue.ai a perpetual, worldwide, royalty-free license to use, reproduce, and display this content for marketing and platform improvement.
  • Private Memory Vault Distinction:Content stored in your private Memory Vault (photos, videos, event memories) is not used for public marketing without your explicit consent.
  • Public-Content License:By submitting public content, you represent that you own all rights or have obtained necessary permissions to grant this license.
  • Third-Party Rights Responsibility:You are solely responsible for ensuring your uploaded content does not infringe on copyrights, trademarks, publicity rights, or privacy rights of others.
  • Takedown Rights:You may request removal of your public content at any time. We will process takedown requests within 14 days. Content may remain in cached or archived versions.
  • Content Moderation:We reserve the right to remove, edit, or refuse to publish content that violates these Terms, is illegal, defamatory, or harmful.

Ethical AI, Algorithmic Fairness & Non-Discrimination

  • Non-Discrimination Policy: LuxeVenue.ai does not discriminate based on caste, religion, gender, sexual orientation, disability, or ethnicity in platform access or AI recommendations.
  • Objective 1% Path Curation: Venue inclusion in the 1% Path is based on objective criteria: quality, exclusivity, user reviews, and operational excellence—not subjective biases.
  • Anti-Bias Audits: We conduct periodic audits of AI models to detect and mitigate unintended biases in recommendations, vibe matching, and vendor rankings.
  • User/Vendor Conduct Expectations: Users and TPSPs must not engage in discriminatory behavior, hate speech, or prejudiced practices. Violations result in account suspension.
  • Ethical AI Governance: We commit to transparent, fair, and responsible AI development aligned with Indian AI ethics frameworks and global best practices.

Suspension & Termination of Service

LuxeVenue.ai reserves the right to suspend or terminate your account immediately and without prior notice if you engage in:

  • Violation of Terms:Any breach of these Terms of Service, Privacy Policy, or platform guidelines.
  • Fraud:Payment fraud, identity fraud, fake reviews, manipulated bookings, or circumvention attempts.
  • Harassment / Misconduct:Abusive behavior toward TPSPs, platform staff, or other users.
  • Platform/Security Abuse:Hacking attempts, DDoS attacks, malware distribution, or unauthorized access to platform infrastructure.
  • Reputational Risk:Actions that harm LuxeVenue.ai's brand, reputation, or relationships with partners.
  • Non-Activity Termination:Accounts inactive for 3+ years may be automatically terminated with 30 days' notice.
Effect of Termination

Upon termination, you lose access to all platform features. Memory Vault content may be retained for 90 days for account recovery. After 90 days, all data is permanently deleted unless required by law.

Cancellation & Refund Policy

Welcome to Luxe Venue Private Limited. We take pride in offering a curated selection of premium venues for your most exclusive events. Please read our policy carefully to understand how cancellations and refunds are managed on our platform.

1. Scope of Policy

LuxeVenue.ai acts as a strategic aggregator between the User (Customer) and the Service Provider (Venue). By booking through our platform, you agree to abide by both Luxe Venue's general policy and the specific cancellation terms set by the chosen Venue.

2. Cancellation Timeline & Refund Structure

Refunds are calculated based on the number of days remaining before the scheduled event date:

30+ Days Before Event
80% Refund20% retained as a technical processing and administrative fee
15 to 30 Days Before Event
50% Refund
7 to 14 Days Before Event
25% Refund
Less than 7 Days Before Event
0% RefundNon-refundable per industry standards
Resale Assistance Feature — Less than 7 Days

To protect our clients from total loss, LuxeVenue.ai provides an exclusive Resale Assistance Feature upon cancellation within 7 days:

  • The Resale Engine: Upon your cancellation, we will immediately re-list your reserved date and venue slot on our platform as a Priority Last-Minute Opening.
  • Refund Eligibility: If your cancelled date is successfully re-booked by another client through our Resale Engine, LuxeVenue.ai will grant you a refund of up to 60% of your original booking amount.
  • Outcome-Based: This refund is contingent upon the successful completion of the new booking. If the slot remains unbooked, the original No Refund policy will apply.

3. Non-Refundable Bookings

Certain premium bookings, peak-season slots, and Exclusive Deals are marked as non-refundable. These terms will be clearly displayed on the checkout page before payment.

4. Convenience & Service Fees

The Luxe Venue Convenience Fee charged at the time of booking is non-refundable in all circumstances, as it covers the digital platform services and 3D/VR venue walkthrough technology provided at the time of discovery.

5. Force Majeure & Special Circumstances

In the event of unforeseen circumstances such as natural disasters, government restrictions, or Acts of God:

  • Luxe Venue will facilitate a discussion between the client and the venue to reschedule the event.
  • A Credit Note may be issued for future use, valid for 12 months, subject to venue availability.

6. Refund Process

  • To initiate a cancellation, please use the Cancel Booking option in your dashboard or email us at support@luxevenue.ai with your Booking ID.
  • All approved refunds will be processed back to the original payment method within 15 business days.

7. Dispute Resolution

In case of any disagreement regarding a refund, the decision made by Luxe Venue Private Limited management, in accordance with the Venue's agreement, shall be final.

8. Escrow & Vendor Payments

To ensure maximum security, Luxe Venue uses an Escrow Mechanism for Artist and Third-Party Vendor payments. Funds are held securely and only released to the vendor 24 hours post-successful event completion. In case of a dispute, the funds will remain in Escrow until a resolution is reached.

9. Luxe Venue Add-on Services

Fees for add-on services such as 3D Venue Walkthroughs, Event Concierge, and Premium Branding are non-refundable once the service execution has commenced.

10. Artist Replacement Guarantee

In the rare event of an Artist cancellation, Luxe Venue will provide an equivalent replacement option or a 100% refund of the Artist's fee held in Escrow. Luxe Venue's liability is limited to the amount paid for that specific service.

Non-Escrow Cancellation & Refund Policy

1. Direct Payment Disclosure

Luxe Venue Private Limited is only a platform to connect Users and Service Providers. Any payment made outside the Luxe Venue ecosystem (Direct Cash/Bank Transfer to Vendor) is at the User's own risk. Luxe Venue is not responsible for recovering these funds in case of a dispute.

2. Booking Confirmation Fee (Non-Refundable)

To secure a booking without Escrow, Luxe Venue charges a Platform Facilitation Fee.

  • This fee is for the Technology & Connection service provided.
  • This fee is 100% non-refundable even if the event is cancelled or the vendor fails to show up.

3. Vendor-Specific Terms Apply

Since the payment is direct, the cancellation policy of the specific Artist/Vendor will apply.

  • It is the User's responsibility to check the vendor's refund policy before making a direct payment.
  • Luxe Venue will provide the vendor's T&C on the profile page, but will not be a party to the refund negotiation.

4. Dispute Facilitation (Not Resolution)

In case a vendor cancels after taking direct payment:

  • Luxe Venue will provide the vendor's registered contact details and legal ID (if available) to the user for legal action.
  • Luxe Venue may Blacklist/Ban the vendor from the platform if they are found guilty of fraud, but we will not provide a monetary refund to the user.

5. Last Minute Artist Replacement

If a direct-pay artist cancels, Luxe Venue will try its best to suggest an alternative within 24 hours. However, the price and booking terms for the new artist will be a fresh contract.